Service for the “Sole”

National Customer Service Week has been this week–October 5-9. After bringing you ten days of ideas, today we end our ten-day celebration countdown. We will have one more thought provoking blog on Monday, October 12th. Don’t miss it!

I took my beloved Lucchese boots to McMillan’s shoe repair store for new soles and heels. Leaving them in the hands of a stranger was no doubt like leaving your hand built, perfectly restored sports car with a new mechanic. When I returned a few days later, they...