The Most Important Thing About 1:1s (and Building Trust)

Slightly more than a year ago, I had no idea what a 1:1 is let alone what purpose its serves. The idea of talking to one of our team member seemed so foreign at a time when we structured our team around individual autonomy and the assumption that people will speak up when somethings up.

What I quickly learned is that unless you give them a forum and safe space for it, they wont. Theyll keep their unhappiness, grievances and issues to themselves until its too late, and thats to no fault of the...