It’s Not Easy Being Green

Kermit the Frog (a.k.a., Jim Henson) sang an insightful song on both Sesame Street and The Muppet Show—“It’s Not Easy Being Green.”It could be about remarkable service. Some of the lyrics (written by Joe Raposo) go,

“But green can be cool and friendly-like; and green can be big like an ocean, or important like a mountain, or tall like a tree.”

Green is code for remarkable, not necessarily related to environmentally friendly.Delivering a remarkable (a.k.a., green) service experience is not ea...