To Be a Better Listener, Embrace the Awkward Pause

About a year ago I met one of our team members in person for the first time. We hung out for the entire day, talking about all kinds of things, problems we were facing with our company at the time were amongst them.

During those conversations he taught me a simple yet rather powerful conversation technique: the awkward pause. Its since become an important tool for me in 1:1s and conversations with other people.

When you talk about a problematic topic, there tends to be that moment when the ot...