An Open Letter to Amazon...
Dear Amazon,
I began selling my surplus equipment through your company in 2011. Originally it was smooth sailing. However the first hiccup occurred in spring of 2011, when someone claimed that they never received a DVD boxset in the mail that I clearly remembered sending him. This guy claimed that he never received his boxset, and so he filed an A-Z Guarantee with your company. I naively assumed you would support your ally, since at this point I had given you hundreds in inflated seller fees. No, you honored his request for a refund. I chalked this up to a lesson learned. I had done something wrong, by not adding optional tracking, and I should be more careful in the future.
In early December, another claim was filed against my company--this time for a fairly expensive video game, which I obtained tracking confirmation to prevent any fraud from you or your customers. This was a $60 game. I provided your company and the customer with tracking information. The customer announced that since I couldn't prove that he actually received the item--since I wasn't physically in his house, across the country, and document that he received the video game--he was entitled to a refund. At this point, I felt that it was a slamdunk on my behalf; no one could possibly be so stupid as to support this guy. You provided him with a refund, and I was out $60.
After my father died on Christmas 2011, you froze my company's assets, so I couldn't get the money that I needed to pay my creditors. I couldn't access my funds for three months. By which time, zero funds were removed because I didn't--nor have I ever--commit any fraud. YOU committed fraud. You can pay off the Better Business Bureau, and you can pay off whomever you damn well please. But I will never stop reporting what a truly terrible company you are.
Your company's current troubles has nothing to do with my dealings with you, I know. Still, this is an example of how your company has now exceeded even Wal-Mart in sheer evilness.
Suck a bag of dicks, Amazon. Suck an entire bag of dicks.
I began selling my surplus equipment through your company in 2011. Originally it was smooth sailing. However the first hiccup occurred in spring of 2011, when someone claimed that they never received a DVD boxset in the mail that I clearly remembered sending him. This guy claimed that he never received his boxset, and so he filed an A-Z Guarantee with your company. I naively assumed you would support your ally, since at this point I had given you hundreds in inflated seller fees. No, you honored his request for a refund. I chalked this up to a lesson learned. I had done something wrong, by not adding optional tracking, and I should be more careful in the future.
In early December, another claim was filed against my company--this time for a fairly expensive video game, which I obtained tracking confirmation to prevent any fraud from you or your customers. This was a $60 game. I provided your company and the customer with tracking information. The customer announced that since I couldn't prove that he actually received the item--since I wasn't physically in his house, across the country, and document that he received the video game--he was entitled to a refund. At this point, I felt that it was a slamdunk on my behalf; no one could possibly be so stupid as to support this guy. You provided him with a refund, and I was out $60.
After my father died on Christmas 2011, you froze my company's assets, so I couldn't get the money that I needed to pay my creditors. I couldn't access my funds for three months. By which time, zero funds were removed because I didn't--nor have I ever--commit any fraud. YOU committed fraud. You can pay off the Better Business Bureau, and you can pay off whomever you damn well please. But I will never stop reporting what a truly terrible company you are.
Your company's current troubles has nothing to do with my dealings with you, I know. Still, this is an example of how your company has now exceeded even Wal-Mart in sheer evilness.
Suck a bag of dicks, Amazon. Suck an entire bag of dicks.
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