Sprinkles as Invisible Service

This photo is a powerful symbol of service invisibility. Here’s the back story. Luxury hotels of yesterday were concerned about protecting guests’ privacy. Housekeepers never wanted to disturb. During the wee hours of the morning, housekeepers leaned a broom straw against the bottom of the guest room door. A straw in place signaled the guest was in the room; knocking on the door to clean the room only happened if the straw was disturbed. It seemed awe inspiring to guests to return to their fr...