5 Surprising Statistics About Customer Service Statistics on Twitter [INFOGRAPHIC]

Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter95% of consumers say they are influenced by what other people say  about companies on social media.83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.77% of customers satisfied with twitter customer service said they were likely to recommend  the brand to others.250%: the amount that tweets to leading brands have increased over the past two years.80%: the potential save per interaction using Twitter for customer service vs telephone.

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