“imminent” was overstating things.

I can’t even.

The new modem arrived Wednesday. I plugged it in. It didn’t work. I called tech support. After (another) half hour on the phone with them, they concluded I had a faulty modem.

A FAULTY MODEM.

AFTER ALL OF THIS, A FAULTY MODEM.

They sent a new modem over by courier on Thursday

I plugged it in. It didn’t work. I did all the rigamarole they’d had me do on the support call the day before. I called tech support. After (another) half hour on the phone with them, they concluded there w...