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The importance of IT documentation – TubbTalk10

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Why is documentation so important to IT businesses and how it can it have a positive impact on the bottom line of any IT Solution Provider or Managed Service Provider (MSP)?

Chris Day on the importance of IT documentation

In episode 10 of TubbTalk I speak with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed.

In our conversation, Chris and I discuss:-

How an MSP can think globally rather than just locally.
The biggest challenge in being the CEO of not one, but two businesses.
How running a SaaS business is different to running an MSP.
Why IT documentation is so important to MSP’s.
How to calculate the cost of poor IT documentation to an MSP business.
What the benefits of good IT documentation are to an MSP’s clients.
The best way to get started with IT documentation.
Mitigating the risk associated with bad or lack of documentation.
Which RMM tools will integration with IT Glue.
The concept of Documentation-as-a-Service.
An IT Glue discount code for TubbTalk listeners.

IT documentation is one of the top factors in MSP’s running more efficiently

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Mentioned in this episode:-