Process Trumps Chaos

At Popeyes, our third principle is: “We are fact-based and planful.” I know that sounds really boring as a principle, but we have to talk about it because it has revolutionized the way we work and helped us reach our performance goals.

In the fall of 2007, the work environment at Popeyes was chaotic – a state of confusion and disorder prevailed. The word “chaos” is derived from a Greek word meaning “chasm” or “void.” In our conversation today, “chaos” means a “void” in leadership.

One of the...