Preflight: The Impetus for Change

“Remember when flying was glamorous and sexy, even fun?”

Chances of flight delays must increase exponentially the more one flies. No doubt someone has calculated the statics. Still, I'm always surprised and irritated (to put it mildly) when it happens to me.

We were dutifully lined-up for boarding when the United Airlines Rep casually announced that our non-stop, direct flight would now be making an unscheduled refueling stop that would tack 2+ hours onto our journey, because the fuel pump...