5 Tips to Get Great Technical Support
Every week we answer 100's of support forum topics from developers and designers.
Over the last few years, I've noticed that some users are excellent at asking for help. They can describe their problem clearly and we can answer them quickly.
With others, it can be a much slower process as we try to get an accurate understanding of the problem.
Here are 5 things that users do that result in the fastest and most helpful answers.
[[ This is a content summary only. Visit http://OSTraining.com for full links, other content, and more! ]]
Over the last few years, I've noticed that some users are excellent at asking for help. They can describe their problem clearly and we can answer them quickly.
With others, it can be a much slower process as we try to get an accurate understanding of the problem.
Here are 5 things that users do that result in the fastest and most helpful answers.
[[ This is a content summary only. Visit http://OSTraining.com for full links, other content, and more! ]]
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