Customer Disservice

We're not satisfied until you're not satisfied.Really Kaiser? Really!?

I accidentally selected a refill that I didn’t need, and yet cancelling it required three separate phone calls, eight transfers, all of which necessitated me repeating my personal information and need eight times, and then I was told nothing could be done because I hadn’t selected a pharmacy WHEN IT’S AN ONLINE PHARMACY.
WHY DO YOU EVEN LIST A HELP NUMBER IF NO ONE CAN HELP?
Scotch. Double. Neat.

It’s five o’clock somewhere!