How to Build a Culture of Caring for Customers

Call them “customers.” Call them “clients.” Whatever you call them, like most of us, you’re probably leading a business that caters to some type of end consumer. The question is, how engaged is your organization with this audience of purchasers or patrons, those ultimately voting with their loyalty and their dollars? According to a recent TimeTrade consumer survey, 90% of consumers don’t get the help they need when shopping from retailers. What’s more, when retailers connect promptly with ind...