Is my sensor out of whack, or are people becoming less civil toward each other? It’s irritating enough when you receive the rude treatment as a customer. But when you see the following things happen among your coworkers, friends, and family members, maybe it’s time for reflection—and reminders.
1. Interrupting a face-to-face conversation to take a phone call without excusing yourself and explaining the urgency
2. Keeping a caller waiting on “hold” for an extended period (more than 20 secon...
Published on June 08, 2015 23:00