How Great Expectations Lead to Great Results

In MAP’s 2.5-day executive workshop, we encounter many managers who don’t understand their boss’s expectations of them. Although these are clearly capable employees, they’re really frustrated because they have no blueprint for success. Why? They’re clueless about what success looks like—the expectations for it have never been clearly outlined and communicated by their boss. Operating without this information, these managers feel insecure, upset, and powerless about their jobs. They feel that...