How To Breakthrough Conflict With Questions

We all have conflicts – ranging from little disagreements all the way up to major fallouts. How you respond to conflict, what you say or don’t say, can either escalate or reduce the conflict. To breakthrough conflict I’ve found nothing better than engagingthe person by asking honest questions.

I don’t like conflict. My natural style of conflict management is avoidance andsilence. If I argued, it either didn’thelp, or more likely, I saidsomething that made it worse. This isn’t very productive,...