Focusing on Your Customer’s I-Chart

I love Tabasco pepper sauce…on just about everything. Having lived a while in New Mexico and having working a lot in Mexico and Central America, I have a strong preference for hot spicy food, especially if it has a Hispanic style. A good breakfast is not a perfect breakfast without a few jalapenos on the side and a lot of Tabasco pepper sauce on top.

One morning I walked into the Huddle House near my home for breakfast and ordered scrambled eggs with Tabasco. Huddle House is not on my usual t...