T.L.C.

The small business version of tender loving care is talk and listen to your customers.

How man of you take the time to talk to your customers. When you talk, do you listen to their responses or are you just waiting to hear what your ego wants to say ?

Anyone can talk at, but it requires something special to listen and understand what your customer is saying. When they feel you want to learn and improve from their responses, they will become more open and honest with you.

Did you know it is easier to sell to existing customers than expanding energy on one time deals. How would your customers know you have valuable add ons, which could make their life easier ? How many of them know you have a new product or service available ? How many of them know they could save money by changing to one of your better billing plans ? How many of them know that by working together, both of you could improve profit and productivity ?

They don't and won't unless you talk and listen to them. How many of them have informed you of an error in your system, that could be costing you money ? They won't until you follow the words of Zig Ziglar
" People don't care how much you know until they know how much you care "

Sounds simple, it is. Seems easy, you would think so. How many actually do it, not many. How much money is been left on the table ? A boatload.

It is springtime, show your customers some tender loving care. Talk and listen to your customer.

What you find out and the results you achieve, may surprise you !

Colin Myles
Author & Listener

Author ; How to Avoid Business Failure
Author : 67 Uplifting Quotes

P.S.
Silent and Listen are spelt with the same letters

P.P.S.
Author ; 5 Keys to Doing Business with The Right People ....... Buy Now

P.P.P.S.
To produce and abundant harvest you must reach your customers heart. To reach their heart you must use your ear to hear what they are saying"