Who Matters Most?

When I joined Popeyes in 2007, my first day was the international franchising conference in Orlando, Florida. As you would expect, on my first day I was brimming with excitement and anticipation about this challenging new leadership opportunity. This would be my first chance to meet the Popeyes franchise owners – the people who own virtually all of our restaurants – the entrepreneurs who have made Popeyes their livelihood. Certainly, they would be excited to meet me too?

It didn’t take long t...