This change could mean the difference between being the insensitive office jerk and working well with a diverse team.
Most of us have encountered situations in the workplace where conflict or misunderstanding seems to arise from cultural difference. A boss who grew up in a distant part of the U.S. or overseas exercises authority in ways that subordinates find demeaning or confusing. The coworker in a neighboring cubicle speaks too loudly or uses a different language when talking on the phone. You reach out to shake the hand of a new client and she bows.