How to Respond to Angry Customers in Small Business
Racing heartbeat, sweaty palms, furrowed brow—all sure signs you’ve been dealing with an angry customer. But that toxic situation is sure to go from bad to worse if you don’t know how to keep your cool. That’s why my super speedy slice will show you how to handle those hostile customers faster than you can […]
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Dave Crenshaw has appeared in TIME magazine, Forbes, SIRIUS XM Radio, and the BBC News. His first book, The Myth of Multitasking: How ‘Doing It All’ Gets Nothing Done, has been published in six langua
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