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(February 13, 2015)

You are now connected with Jude from Nook Press

Cathy Baker: Hi Jude.

Jude: Hello, Cathy!

Jude: Thank you for joining NOOK Press Chat Support. My name is Jude and I will be assisting you today.

Cathy Baker: You are not accepting my business information. I am uploading something wrong, but can’t figure out what.

Jude: Hi Cathy! We apologize for the inconvenience that this has caused you. I understand that you are having a problem uploading your manuscript, right?

Cathy Baker: No, I am not having a problem uploading the manuscript. I am having a problem uploading my business account information.

Jude: I understand that you are having a problem updating your tax information, right?

Cathy Baker: Yes. I have tried before to understand what is the problem but I was just booted over to another department and got the same email telling me there is a problem with my vendor information. Can a human look at what I am uploading wrong vis-a-vis my tax info or something? Maybe it’s my business legal name.

Jude: I’m sorry, but your concern requires escalation to the NOOK Press Business Team by email. I will forward your concern to them. You can expect to receive a response in approximately two business days.

Cathy Baker: Jude, you are not a human are you? Because this is what happened before. The Press Business Team sends me an email but no one tells me what is wrong.

Jude: Please wait for their response. Is there anything else that I can help you with?

Cathy Baker: Yes, Jude. Please become human.

Jude: You are chatting with a real person.

Cathy Baker: Can you then talk with a real person in the business department? I’m sure it’s the most minor thing, but this has taken, literally, months.

Jude: Believe me that I am doing my best to assist you with this. This issue really needs to be escalated. They can assist you in updating your tax information.

Cathy Baker: Ok so what happens then? In 2 days I get an email from them?

Jude: Yes, Cathy.

Cathy Baker: Ok I will wait patiently to hear from a human in your business department. But I have little hope. Have a nice day, Jude!

Jude: Thank you for contacting NOOK Press™ and have a wonderful day!

Hoping soon for success in uploading biz info to NOOK so we can make eBook available through this platform!