Can I help you? Obviously not.

by Bill Kirton The charming but useless MatildaA recent attempt to get an online answer to a very simple question saw me directed to one of those ‘Ask Penelope’- type pages, where you’re confronted by a photo or a ‘cute’ cartoon of a pretty, smiling woman, with a speech bubble saying ‘Hi. Let me help you.’ Fifteen minutes and an avalanche of oaths later, I gave up and wrote and sent the company a letter (yes, on paper, in an envelope, with a stamp). I wasn’t asking a bank about my account but,...