Am I the only person who hates it when a company puts in a gotcha clause? I wanted to buy a subscription to the New York Times for Sunday delivery when I read the footnote that said the discount rate is good for one year THEN they continue to charge your credit card the normal rate. I don't mind the normal rate part but I intensely dislike them trying to continue to charge my account as they please.
I've had bad luck with something like this. Businesses charge and charge, and sometimes you never get the product and forget trying to get a hold of a person because they've fired all the customer service people and shipped their jobs to India (no offense to my Indian-American friends). If I want to keep the service going, I want to be able to do it myself, I don't want the company ASSUMING I do and keep charging me up the wazoo. That's just plain wrong.
Published on September 04, 2010 04:39