Amazon words of wisdom but not for me.

Last year I had a problem logging into my amazon KDP account so I wrote a letter to Amazon asking for help. The letter they sent did not help, as I explained in my letter to them (at the foot of this post). So guess what? They sent me the same letter again. Eventually my publicist Irene got me out of trouble. Amazon unfortunately are so big that most letters sent out to poor writers like me who do not understand how the hell a computer works – we just want to write, not change the freaking universe – are computer generated. I actually wonder if anyone reads our letters. The point is Amazon need to stop thinking about profit and spend a little money from their vast coffers in having a team of techs actually able to talk to us. Some departments do – at a cost of E3 a minute. I think it’s about time we buggered up their system just to let them know what it’s like our end. Does anyone know a really good hacker?

Here is the letter I was sent. This is great advice technically but the idiots didn’t understand that I could not take the advice because I could not log out of the offending page.

 

Hello Raymond,

Thanks for taking the time to write to us. I'm really sorry to hear about this issue with the access to your account and I apologize for any inconvenience.

I certainly understand that there are times when it may be easier to discuss issues over the phone. Unfortunately, we’re only able to correspond with you about this matter by email.

So, for you to log in to your account, you need to first go to https://kdp.amazon.com, this will redirect you to our log in page. After this, on the right side, you'll be able to see a yellow button that says "Sign in" and by clicking it, it will ask you for your email address and password.

After that, Ray, if you don't see any changes or if you're still not able to enter, we want to make sure that the problem isn't with the browser, because sometimes the browser stores old data from the website and it can give trouble when using it, so I would like to ask you to try deleting your cache and cookies to see if this resolves the problem.

Also, try using a different browser, it could be Mozilla Firefox or Google Chrome, and if you're already using one of the browsers listed before, check if you're using the latest version. You can get the Latest version on the links below:

http://www.mozilla.com/en-US/firefox/upgrade.html

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95414

Remember to restart your computer after the installation of any software.

If none of the procedures listed above seem to work, Raymond, please contact us back and attach a screenshot of the issue so we can check into this further. I'm providing a link below with some steps on how to take a screenshot:

http://www.take-a-screenshot.org

You can send the screenshot by replying to this email or to the email address below:

kdp-support@amazon.com

Please keep in mind that you can contact us at any time and if you have any inquiries or comments, we'll be more than happy to hear them!

I hope this helps and thanks for publishing with Amazon KDP!

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Doug H
Kindle Direct Publishing
http://kdp.amazon.com
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---- Original message: ----


CUSTOMER: Raymond Stone
COMM ID:
EMAIL: ray@raystoneauthor.com
DATE: 09/08/14 05:37:18 PDT

COMMENTS: You keep sending me the wrong instructions regarding getting to my bookshelf. You tell me to go to the top left hand corner of the page and log out. The page I have is the one with the cartoon that instructs the reader how to publish. I cannot get past this page. There is no log out button on this page. There is a log in but when I click on that nothing happens. How can I log out and refresh the log in    procedure if I can’t get off of this page. Please do NOT send the same silly instructions. Give me a phone number so I can talk to a non-robotic machine. I have four books published with you and a fifth on the way. THIS IS SERIOUS.  Please help in a more constructive way. Thank you so much.