Foiled Again!
The BandN PubIt website is glitchy. I knew this when after my accumulated royalties due hit over $1,000, the total disappeared off the page. Clearly an issue of not enough room on the report field to handle a number over 3 digits.
Well imagine my shock, dismay and devastation when I opened my sales reports on Barnes and Noble PubIt this morning to discover all of my sales MIA. You got it! Almost 3000 books sold and over $5000 in sales VANISHED - right into thin air.
No - I have no physical record of my actual sales because I don't have a printer at home. Just at work and to be honest I didn't think to print the sales page on company time and ink. Not to mention I trusted B and N would never screw me over. After all, they're a huge corporation and wouldn't screw the little guy. For someone like me - 5K in sales is *substantial*.
I sent the e-mail to B and N PubIt staff at 9:30am this morning and have not heard anything back yet. There is a possibility this is a system-wide glitch so they could be buried in e-mail. So far I haven't been able to get ahold of friends or publishers who also have access to their PubIt reports. Right now it's a "wait-and-see" kind of thing.
If I haven't gotten a response by the end of the day I will likely take all my books offline at Barnes and Noble until the issue is resolved. If the issue is not resolved - well, I'll cross that bridge when we get there. I am still hopeful it's just a glitch and Barnes and Noble is honest and has integrity and will resolve the issue as quickly as they can.
I hate taking the books offline at all, but if there's even a remote chance I'm not getting paid for sales - then I don't want to risk it. There's just too much money involved.
UPDATE: Evidently it's a systemwide glitch, it won't affect sales, and it should be resolved by the end of the day. We'll see. Some guy at B&N actually said today and yesterday's sales should be showing up. Umm, nope! Which is impossible since one of the novellas has been rising in the ranks since last night so I KNOW it's selling copies. So we'll see. Yes - I'm having a paranoid knee jerk reaction. But do you blame me? The amount of money involved amounts to almost 2 months take home pay for me. That's SUBSTANTIAL. So yeah - I'm freaking out.
NOON UPDATE: So it seems B&N got yesterday and today's sales back up on my report page. But it's still missing October 31-November 9 which was well over 2000 books. So let's hope - for their sake - those 2000+ books I sold during that time are showing back up by the end of the day or in the very least - by tomorrow.
Well imagine my shock, dismay and devastation when I opened my sales reports on Barnes and Noble PubIt this morning to discover all of my sales MIA. You got it! Almost 3000 books sold and over $5000 in sales VANISHED - right into thin air.
No - I have no physical record of my actual sales because I don't have a printer at home. Just at work and to be honest I didn't think to print the sales page on company time and ink. Not to mention I trusted B and N would never screw me over. After all, they're a huge corporation and wouldn't screw the little guy. For someone like me - 5K in sales is *substantial*.
I sent the e-mail to B and N PubIt staff at 9:30am this morning and have not heard anything back yet. There is a possibility this is a system-wide glitch so they could be buried in e-mail. So far I haven't been able to get ahold of friends or publishers who also have access to their PubIt reports. Right now it's a "wait-and-see" kind of thing.
If I haven't gotten a response by the end of the day I will likely take all my books offline at Barnes and Noble until the issue is resolved. If the issue is not resolved - well, I'll cross that bridge when we get there. I am still hopeful it's just a glitch and Barnes and Noble is honest and has integrity and will resolve the issue as quickly as they can.
I hate taking the books offline at all, but if there's even a remote chance I'm not getting paid for sales - then I don't want to risk it. There's just too much money involved.
UPDATE: Evidently it's a systemwide glitch, it won't affect sales, and it should be resolved by the end of the day. We'll see. Some guy at B&N actually said today and yesterday's sales should be showing up. Umm, nope! Which is impossible since one of the novellas has been rising in the ranks since last night so I KNOW it's selling copies. So we'll see. Yes - I'm having a paranoid knee jerk reaction. But do you blame me? The amount of money involved amounts to almost 2 months take home pay for me. That's SUBSTANTIAL. So yeah - I'm freaking out.
NOON UPDATE: So it seems B&N got yesterday and today's sales back up on my report page. But it's still missing October 31-November 9 which was well over 2000 books. So let's hope - for their sake - those 2000+ books I sold during that time are showing back up by the end of the day or in the very least - by tomorrow.
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