4 Customer Comments That May Not Mean What You Think

“Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians. But other such comments from real customers can be a little trickier for salespeople to interpret. Take, for example, these lines that top sales performers seldom interpret at face value.

––“We’ll get back to you on that.”

––“Let me give it some thought.”

––“Why don’t you put that in an email to me and I’ll pass it on.”

––“I’ll need to talk to a few people around here first.”

Clients and pro...