Radically Improve Your Understanding of What People Mean

Communication is a two-way street. Someone talks. You hear, then interpret what they said. And this is the point where things can go wrong. We think we understand what they are saying, but often we don’t. Here’s why and what to do about it.

Four Reasons We Misunderstand What People Say

1. Words have multiplemeanings

At an Apple iPod release presentation a reporter asked how long the battery would last. “For years,” the Apple representative responded, but the reporter interpreted it as “four year...