Iteration: Getting it Right for the Customer
Iteration: Getting it Right for the Customer
Sometimes it takes a few tries to get it right with the customer. In September 2014, I wrote about customer focus and my experience at Colectivo Coffee, after finishing my fourth Ironman Wisconsin.
Colectivo read my blog and wanted to make things right with me. At least, they wanted me to feel better about my negative experience. And I did. They gave me a $10.00 credit on my loyalty card, and…
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