Seems to me that no one knows the basics of presentation ...

Seems to me that no one knows the basics of presentation any more. It's about time it was taught to all business people and those people who put themselves on public display.

Recently I have been receiving phone calls from businesses looking for customers, and from the bank. Each time I answer the phone with a polite Good morning/afternoon or Good day.

Without fail the response is "I want to speak to Patricia." Well, my name is not Patricia, it was, until I changed it legally, a bloomin' pain o...