John Y’s Musings from the Middle: AT&T Customer Service Line and Making New Friends.

I like making new friends as much or more than anyone I know.

But not on AT&T’s customer service line where I am hoping to get a quick resolution to a small and annoying phone issue.

Questions like “How is your day going so far?” and “How is everything else?” and “Are you enjoying your day so far today?” just don’t seem …spontaneous and, well…, genuine.

In fact, when I get disconnected and call back and talk to a completely different person, that new person, as fate would have it, asks me the ex...