Jacob Morgan's Blog

Click here to download the episode (right click “save as”)

http://traffic.libsyn.com/futureofworkpodcast/Charliepodcastmp3.mp3

The one stat you need to know

“Nearly 1 in 4 workers say they don’t trust their employer and only about half believe their employer is open and upfront with them.”

What this episode is about and why you should care

When we think about the future of work “Trust” falls flat and center as a topic that must be addressed, especially since it seems as though trust today seems to be at an all time low. We used to do business with a handshake and today we use massive legal document-based transactions which shows how companies and individuals have less trust between one another. We need trust among employees and among managers. Without trust we can innovate, collaborate, share, communicate, or work. So what has happened to trust over the past few years? How did we get to where we are today? What does the future of trust look like? And what do organizations need to be thinking about to help build trust among their employees and managers? Here to talk about trust is Charles Green who spent most of his career focusing on trust and trust-based businesses. He is one of the smartest guys I know and provides a fascinating and non-conventional perspective on what trust is and how to create it.

What you will learn in this episode

Reasons why modern businesses have trust issues
How the simple handshake agreement would pan out in the future
How technology simplifies trust with a click of a button
The problem of the distinction between lack of trustworthiness and lack of willingness to trust
Distinction between trust towards people and trust towards institutions
The decrease of trust and loyalty within organizations or businesses and its advantages
Solutions for the decreasing loyalty of employees and retention of employees
How the idea of “job-hopping” and trust relates with each other
The importance of motives of millennials who are “job-hopping” and how “job-hopping” is not a bad thing
How to build trust as an employee towards managers and peers
The trust equation and how it works
How to build trust as a manager towards employees
The relevance of collaboration platforms with building up trust
The advantages of sharing ideas and how it builds trust among people
Ways to cut through long contracts and makes things much simpler and easier
Advantages of being trusting in a business relationship and taking a personal risk
The reciprocity of trust and how it works
Charlie’s personal advice on people who had their trust tainted by other people’s betrayal
How getting personal builds trust and its importance
Charlie’s personal advice for people who are starting out in building trust

Links from the episode:

Trust Equation

Trusted Advisor Associates

The Trusted Advisor (Amazon)

Trust-Based Selling