Because everyone needs a little goatF in their new release

pygmy goatHi there. So, by now some folks will have heard that there was a little hitch in getting The Family We Make launched. Despite trying it out on 5 Kindle devices and 4 epub, it turned out that one of the margin techniques that my formatter used, trying to make it really pretty, caused words to run off the page on a few older Kindles (Keyboards and some others) and older Nooks. This is not conducive to a good reading experience, or, you know, any reading experience. *insert panicked reformatting here* Anyway, we quickly got a new version up that should work for everyone. But...

I did wonder if I perhaps finally had a day that would qualify as a clusterfuck. Because on top of finding out I'd sold people a defective file, and finding out that Amazon was messing up the process of replacing it, I had some personal minor crises going on with both kids, plus an 8-hour crazy shift at my real job. But that afternoon I met some people whose days had been even worse than mine. So I repeated "no one is dead" and "it's just a book" and downgraded the day to a goatfuck. (My thanks to Suzanne Brockmann's SEALS for the distinction, and meaning no disrespect to the actual pygmy goats in The Family We Make . )

Here's the deal. If you buy the book now, it should be fine. If you bought the book anytime from yesterday (Saturday the 16th) onward, you should have a good file. If not, I definitely want to hear about it! If you bought it before Saturday you may have a file that doesn't work on a few older devices. Look at the first page. If the lines run off the page (or on a Nook, run right to the edge or try to scroll), it's defective. From Smashwords or ARe, I believe you should just be able to download the new version. From Amazon...

Amazon is weird about versions. They insist on inspecting the problem and if they agree it's needed, they may "push" the new file to previous customers. Inspection can take up to 4 weeks. Right now, if you bought it once, getting the new one is harder. If you return and rebuy the book, they will still sell you the old version. (Why? WHY?!) But I'm told if you turn on Annotations Backup you might get the new one, and if not you can call tech support and they will get the new version for you. Note - if you have a big library, turning on Automatic Book Update may result in a lot of books trying to update for you. Which could be a problem, and might make calling tech support a better option. Someone also told me they used Calibre to recreate the mobi file for them, and that worked.

Or email me at kajeharper~at~yahoo~dot~com and I will make sure the correct version gets into your hands.

I'm sorry this release had bugs. FlySwatter

The picture is for my poor formatter - he tried to do something new he'd seen recommended to make the file look prettier on the page, and it worked on all our tests, but... Yeah. Not quite right. On the other hand, I love the Chapter headings and divider curlicues he used to match the title font. (The headings won't show on some Smashwords files because... yeah, compatibility.) Anyway, he worked hard to fix this, even when he'd just had minor surgery. So thank you Michael for all the amazing effort to get it right.

Now I hope we can focus on the story. I had two lovely early reviews from Boy Meets Boy Reviews and Multitaskingmommas. It was such a wonderful lift in the goatfuck days to read those. I hope readers enjoy meeting Rick and Travis, and get to read all the words now.
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Published on August 17, 2014 07:28
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message 1: by Dewey (new)

Dewey I finished reading my copy already. I stayed up late because I couldn't put it down. It was so good! I really hope you will write a sequel or a short story follow up because I wasn't ready to say good bye to the characters at the end of the story.


message 2: by Kaje (last edited Aug 17, 2014 08:55AM) (new)

Kaje Harper Kim wrote: "I finished reading my copy already. I stayed up late because I couldn't put it down. It was so good! I really hope you will write a sequel or a short story follow up because I wasn't ready to sa..."

There is at least one more novel planned. "The Family We Keep"

I'm so glad you enjoyed the story and the guys.


message 3: by Kathleen (new)

Kathleen If I may ask, is the copy available from Amazon the "fixed" version? Or should I wait? Thanks Kaje!


message 4: by Kaje (new)

Kaje Harper Kathleen wrote: "If I may ask, is the copy available from Amazon the "fixed" version? Or should I wait? Thanks Kaje!"

If you buy new from Amazon now, you should get the fixed, new version and everything should be fine.

If you already bought it, and return it and try to rebuy it, they will just reactivate the old file. But if you call tech support they will push the new version for you on request.


message 5: by Jax (new)

Jax First off, thank you for providing a good copy immediately via email when I mentioned my problem on GR.

Since I thought returns at Amazon were only allowed within 24 hrs (it's actually 7 days), I did return the book with plans to repurchase when it was corrected. I saw your formatter's comments in the Amazon reviews re: the problem for people like me who returned & repurchase but I tried after a few days anyway. Like you (& he) said, I still got the bad copy. But I did one of those instant chat things with Amazon & they updated the content for me so it's all good now!

BTW, your formatter Michael was very sweet in his comments: anxious that all blame should be on him & how bad he felt about the mistake. It's so nice when an error is handled this way - by both of you. Between your wonderful writing and all the freebies you've provided (even long novels!), you've earned plenty of good will for a situation like this.

And the book is wonderful, a 5-star read for me.


message 6: by Kaje (new)

Kaje Harper That's so nice to hear, and I'm glad it all got straightened out for you. I feel badly for Michael. He was trying to be extra spiffy in a short time frame, and it backfired. He was very sweet and diligent about the whole thing.

It frustrates me that Amazon would sell people back the old version instead of a new one. I have no idea why this would ever be a good idea. They promised to look into it for us, within four weeks.... You would think that people would always want the new version if they go to the trouble of returning and repurchasing something?

And after all that, I'm really pleased that you enjoyed the book :)


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