Customer Service is Dead

I have been told of a time, long before my birth, a time before everyone was a snowflake of unfathomable worth, where something called ‘customer service’ existed universally. A time in which you could walk into a place of commerce, and be greeted by a knowledgeable, helpful, and friendly staff. Being on the receiving end of good service didn’t leave you with a sense of amazement and renewed hope for your species – it’s just how things worked. Customer service was part of your job if you worke...