Scrum Master as a Servant Leader
In the SCRUM world, a Scrum Master is often known as a Servant Leader, but I believe that very few people actually know what a Servant Leader really is. Based on this assumption, I am writing this blog post to explain what a Servant Leader is and what the characteristics of a good servant leader are (in this case, a Scrum Master). I will start by using the Greenleaf definition of what a servant leader is:
The servant leader is servant first. It begins with the natural feeling that one wants to serve. Then conscious choice brings one to aspire to lead. The best test is: do those served grow as persons: do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or, at least, not be further deprived? (Greenleaf, 1977/2002, p. 27)
Larry Spears in his article: “Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders” explains that servant leadership seeks to involve others in decision making, is strongly based in ethical and caring behavior, and enhances the growth of workers while improving the caring and quality of organizational life.
In the same article, Larry Spears explains that a good servant leader has 10 characteristics that are of critical importance:
Listening
The servant leader must be willing to listen and identify the will of a group. Hearing it will give him the opportunity to clarify that will. The leader must be able to listen and reflect on what is being said; this is an important aspect of being a servant leader.
Empathy
Empathy is quite an important characteristic for a servant leader to have. A servant leader must accept and recognise the special and unique spirits that exist in each different person. They cannot reject coworkers and colleagues as people, even in difficult conflict situations. A successful servant leader is a great empathetic listener.
Healing
This can be considered one of the strengths of a servant leader: The power of healing one´s self and one´s relationship to others. Servant leaders understand that they can take on a special role within their team/group. They have a special power to fix relationships.
Awareness
Awareness helps people to become stronger. Awareness helps the servant leader to understand issues involving ethics, power, and values. This characteristic helps any servant leader to be able to view situations from a more holistic and integrated position.
Persuasion
A good servant leader tries to convince others, instead of forcing compliance. Usually a successful servant leader is great at building consensus within teams.
Conceptualisation
Transforming a big vision into small workable pieces that everyone understands is a great characteristic servant leaders generally have. They have the ability to pick up on daily problems and conceptualise solutions that are understood by everyone.
Foresight
A great servant leader has the capacity to foresee the likely outcome of even the most difficult situation. Using previous experience and present data, they can predict with great accuracy the future outcome of a situation.
Stewardship
Servant leadership involves an inherent commitment to serve the needs of others. It also emphasises the use of openness and persuasion, rather than control.
Commitment to the Growth of People
Servant leaders believe in true intrinsic motivation. They believe that all people have a lot to contribute to the organisation. A great servant leader is committed to helping people to grow within the organisation.
Building Community
Building a community among those who work within a given organisation is the last characteristic of a great servant leader. They believe they can create true communities among the people that work within the same organization(s).
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Luis
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