8 Steps for Getting Amazon to Send Customers an eBook Update Email
photo credit: Andrew Mason via photopin cc
If you’re like me, you occasionally revisit your kindle content. You probably find errors that need to be repaired or you want to add content to the eBook, such as preview chapters for a new book. While the process to for making changes to the content is pretty straightforward, getting Amazon to send out an update email is less straightforward.
Amazon offers some instructions for it, but they aren’t exactly clear as glass. To begin with, while the update to the content is more or less or less automatic (assuming no critical errors in the file), that’s all that happens. New customers get the updated version of the file, but anyone who bought it before the update is still wandering around with the old version.
To get Amazon to send out an update, you need to inform them that you’ve made the change. This isn’t straightforward either. Here’s the steps you’ll need to take to make this happen.
Go the instruction page
Scroll down to the bottom of that page where you’ll see a “Contact Us” button to the left.
It looks like this: 
That will take you to a menu that looks like this:
(Unfortunately, there is no update email option, so you have to gamble a bit here.)
I recommend selecting the Publish Your Book option and selecting the Corrections tab. It should look something like this:
Fill out the subject line with something along these lines: “Requesting Customer Update Email”
Enter the details in the box below
Be sure to include salient information, including the title or ASIN number and the major changes you made to the book
Send
It’s important to note that this process is not a guarantee. Amazon determines whether or not the changes you made constitute a “major” or “minor” change. Major changes result in a customer update email. Minor changes do not.
Assuming Amazon does send out an email, it can serve as an excellent way to draw reader attention back to you and your work. You might even pick up some sales for your other work.
