SERVICE WITH A SMILE – IN NORTH KOREA!
While Felix Abt was CEO...
SERVICE WITH A SMILE – IN NORTH KOREA!
While Felix Abt was CEO of the PyongSu pharmaceutical company it became an enterprise obsessed with quality. Training and coaching were at the top of the agenda and were often aimed at changing traditional behavior patterns, particularly when it came to customer service.
This picture shows a simple result of this: instead of the sullen, passive, uninterested shop assistant we see an active, helpful, competent and friendly PyongSu pharmacist smiling with her customers, unaware that the moment has been captured by Felix.
More about changing business practices in North Korea in Felix’s book “A Capitalist in North Korea: My Seven Years in the Hermit Kingdom” http://www.amazon.com/Capitalist-North-Korea-Hermit-Kingdom/dp/0804844399/ref=sr_1_16?s=books&ie=UTF8&qid=1389673356&sr=1-16&keywords=north+korea
