The Critical Role of the Supervisor/Employee Relationship

Several weeks ago I had the opportunity to spend some time with Mark Dolsen, the president of TRQSS. TRQSS is a Windsor, Ontario-based tier one supplier to Toyota and other car makers. The company is a division of Tokia Rika out of Japan, and makes seat-belt assemblies and various automobile switches.

Over the past few years, Mark has led an ambitious program to consolidate work being done in several separate locations into a single building. In the process, work flow was streamlined and produ...