Worried About the Competition? Get Over That Foolishness

I’m amused by old-fashioned notions about competition and how to deal with competitors.

The old approach of putting up walls, guarding secrets and drawing strict lines between “us” and “them” may still work for companies holding truly proprietary information (like patents and such).

But for service providers, where the difference in offerings among competitors is measured in degrees and often people-driven, that way of doing business has become increasingly pointless and even counter-productive...