What Adopting Blameless Post-Mortems Has Taught Me About Culture

A couple of years ago, I was introduced to the idea and practice of post-mortems
through a talk by John Allspaw. I do owe him a lot,
he's an inspiration.

Back then he talked about post-mortems as a company-internal means to triage
what lead to and happened during an outage or production incident.

A post-mortem is a meeting where all stakeholders can and should be present, and
where people should bring together their view of the situation and the facts
that were found during and after the inciden...