What's customer service Facebook?

My wife's account is blocked until she proves who she is. Facebook wants her to text from her cell phone, only texting is turned off on her phone. She never uses it and with me unemployed, we had to cut expenses. So here we are. We try and click the alternate method button but can't get anything but text.

This is just another example of big companies having no couth about customer service. If I ran my business the way Facebook does, I'd be out of business. When you inconvenience your cust...