Three Cheers for @Vistaprint!

Sometimes someone – or lots of someones – do something awesome for you, and you just have to tell the world. Here’s what happened:

On May 9, I shipped 3 boxes of swag, books, and other items from an Annapolis, MD Mailboxes Etc. store to a hotel I’d be staying at for the RT Booklovers C onvention.
On May 14, two of the three boxes arrived, but the tracking number of the third showed it had never left Maryland. Multiple calls and emails to the Mailboxes store and to UPS’s Help proved pretty fruitless in figuring out what had happened and how to fix it. The box that was lost contained 95% of my promotional materials for my two newest books.
For the last several weeks, I’ve been trying to have my box found and/or be compensated. I was finally informed by the Mailboxes manager that it was not findable and that I would only be compensated the minimum $100 in insurance because the wrong insurance amount had been attributed to the lost box. It contained easily $500 or more in content.
Yesterday, I was mad about being out hundreds of dollars and vented on FB. Privately, Mrs. R (I’ll call her, in case she would rather not be named) contacted me by FB message, said she worked for UPS, and would be happy to help me look for the box. I sent her my information.
Today, in just a short while of looking, Mrs. R not only found the box but the entire history of what had happened to it. Despite being told it couldn’t be found, which is what UPS supposedly told the Mailboxes Etc. store, she found it. Apparently, the label was not properly affixed to the box, the label fell off, and because the box had a Vistaprint logo on the outside of it, UPS shipped the box to Vistaprint Returns in Silver Spring, MD, on May 10. 
This afternoon, I called Vistaprint to see if they still had the box. Their normal policy is to recycle unclaimed/returned products, so they didn’t still have it. Instead, they offered to reorder everything I’d lost in the box and send it to me for free. IT WASN’T EVEN THEIR MISTAKE – IT WAS THE MISTAKE OF MAILBOXES, ETC. AND UPS – and yet Vistaprint, with the help of this one blessed UPS employee/FB friend who went out of her way, was the one to make it right.
Also: www.vistaprint.com LOL

So I just wanted to offer a public THANK YOU SO MUCH to Vistaprint (particularly Patricia, who worked with me) and Mrs. R. Without their assistance, I would’ve been out $500-600. Both of them went out of their way when they didn’t have to, and I appreciate it from the bottom of my heart.

Thanks for reading!

Laura