A High-Performing System Helps You Face An Uncertain Future With More Confidence

A few years ago the CEO of a health insurance company asked me to help him set up and launch a high-performing idea system. He knew that his industry was about to go through major changes – Obamacare was just coming down the pike, as were some big changes in Medicaid and Medicare — and his company was going to have to be ready for them. But the problem was that neither he nor anyone else knew what the specific changes would be.

All that CEO could do was to make his company as adaptable and fle...