Remote Robots

Leon Neyfakh describes his experience attending a conference in Toronto as a telepresent robot he controlled from his apartment in New York:

When I hit a clearing, a friendly young woman comes up to me, introduces herself as Leila, and asks where I am. I am very briefly confused by the question: We’re in Toronto, of course! But when I catch her drift and admit I am actually in New York, she doesn’t seem to hear me. Before long, it becomes clear that the volume on the People’s Bot just doesn’t go loud enough to carry my voice in this noisy hallway. To hear what I’m saying, Leila has to put her face right up against mine. This seems to work, and after a bit of basic back and forth, I ask her what it feels like to be talking to me. “Do I seem like a human or a robot to you?” Leila thinks this over, and after a moment, says something thrilling: “It’s like a hybrid of both. Like a cyborg!” …

Soon it is time for my meeting with Irene Rae, the researcher from the Wisconsin Human-Computer Interaction Lab, and her adviser, Bilge Mutlu. When Rae tracks me down, she says cautiously, leaning into the frame of my camera, “I think I’m supposed to be meeting you?”

It feels like we’re two strangers who have agreed to meet for lunch but have neglected to describe what we look like. When we find a quiet place to talk, Rae explains that robotic telepresence research is still in its early stages—that at this point, experts still don’t know exactly what is needed to make people feel physically present in a place where they are not, or how best to help them interact with people who are.

Mutlu, who has joined us, notes that this is not merely a question of technology, but of social norms as well. According to one study, people who are telepresent feel “violated” when people who are present-present move them around without their permission, or put their feet up on them as if they were furniture. Then there’s the question of how close people should get when they’re interacting with someone who is telepresent. “Right now,” Mutlu admits, “I’m getting very close to you, in order to hear you, and it feels a little uncomfortable for me.”

(Video: Edward Snowden appears, via telepresent robot, at a TED Talk in March)