astrongersuit:thisdanobrien:I’ve seen this on my dashboard a...

astrongersuit:

thisdanobrien:

I’ve seen this on my dashboard a lot in the last week and I’ve felt like an outsider. It seems like the narrative is “The customer wanted [x] and I made a minor mistake and the customer reacted negatively WHAT AN IDIOT!”

I understand that the woman in the photoset is attractive, but that shouldn’t take away from the fact that she was hired for a job and then did it poorly, correct? I mean, who’s the bad guy here? It’s scary to me if this is a world where someone can administer poor service, then post a photoset to Tumblr and still be the victor. That’s just…silly, to me.  

I actually think it’s more, “I made an easily fixable mistake and the customer overreacted and tried to make me feel terrible, when he or she could have just asked nicely and I would have fixed it.” Everyone makes mistakes, and to lose your shit over the wrong cup is absurd. Take your to-go cup and grab a dine-in seat.

Any mistake can be remedied. Just ask nicely, and remember that there has probably been a time when you made a mistake on the job that caused annoyance to someone else. We all have. 

(Responding because a ton of people have messaged this exact thing. Also, hi Liz, hope you’re having a good day.)

To be clear, I’m not siding with the customer here. Banning yourself from a restaurant or Starbucks is an absurd thing to do, especially over a small mistake. That customer sounds like a crazy person. I’ve spent many, many years working in the service industry and have seen plenty of crazy people like the customer being described here. I know that service industry jobs can be terrible and I know that a few stray but loud crazy people can make ruin your day.

My reaction (which I shouldn’t even fucking have because why should I care about a Tumblr photoset that could be fake, for all I know), was based on how popular this post was getting and how so many people are waving it around like “Hahaha, take that, THE MAN!” Like it was some kind of rallying point or victory for… the working class? People in the service industry? Hooray! Here’s to making mistakes at work and losing the company business!

It was the celebration aspect, it was based on a woman making a mistake and still sort of celebrating herself over it. I know it was a small mistake (putting a drink in the wrong cup) that ultimately doesn’t change the world, and it sounds like the customer was a cranky curmudgeon from jump. But the sequence of events still to me reads like this: Employee makes mistake. Customer gets upset. Employee decides that the way Customer feels is the thing that’s wrong in this situation. It’s that self-congratulatory, mocking face she’s got on that burns me a little bit.

"Excuse me, I asked for this as dine-in, not to go."

"Awwww, wittle baby wants her drink in a cup? Are you gonna crrryyyyyy?"

It’s the face of someone who made a mistake and then doesn’t give a shit, which is an attitude I have a problem with.

Oh just get over it Daniel.