How did you spend your morning?

Spending the am Live Chatting w/Amazon Kindle Help. My beautiful crossdevice shared Cloud Collections I loved so much disappeared. :(

— Chrissy Munder (@ChrissyMunder) March 25, 2014

OH NOZ!! Not the dreaded factory reset .. whimper ...

— Chrissy Munder (@ChrissyMunder) March 25, 2014

And still no cloud collections .... back to the Amazon troubleshooting flow sheet

— Chrissy Munder (@ChrissyMunder) March 25, 2014

Go figure. One of the few PW users who wasn't taking flame and pitchfork to Amazon's door and now the feature doesn't work for me.

— Chrissy Munder (@ChrissyMunder) March 25, 2014

back on hold ... jeopardy music playing in the background of my mind ...

— Chrissy Munder (@ChrissyMunder) March 25, 2014

and now my coffee cup is empty *is sad*

— Chrissy Munder (@ChrissyMunder) March 25, 2014

oooooh! being passed off to the Technical Team. I have disappointed my Amazon Customer Help Rep.

— Chrissy Munder (@ChrissyMunder) March 25, 2014

This means a phone call from Amazon. which came quickly. Except - they connected me to wrong department ... xferring me now.

— Chrissy Munder (@ChrissyMunder) March 25, 2014

back on hold. time for more mental jeopardy music. and ooh, look! more coffee.

— Chrissy Munder (@ChrissyMunder) March 25, 2014

It's a bad new/good news kind of thing. Bad news - The Tech rep has no clue what's going on and what happened to my cross device collections

— Chrissy Munder (@ChrissyMunder) March 25, 2014

The good news? I've been on hold so long that when she wanted me to do ANOTHER factory reset the collections were back! *fist pump*

— Chrissy Munder (@ChrissyMunder) March 25, 2014

And so the live tweet of my Amazon Tech Help experience ends/Thank you for keeping me amused/We now return to our regularly scheduled day :)

— Chrissy Munder (@ChrissyMunder) March 25, 2014