The Power In Front-Line Ideas

Every day, front-line employees see many problems and opportunities that their managers do not. They have plenty of ideas to improve productivity and customer service, to offer new or better products or services, or to enhance their organizations in other ways. But their organizations usually do better at suppressing these ideas than promoting them.

Managers often wonder how big an impact a high-performing idea system can have. Is building one really worth the time and effort involved? We have...