Why do so few organizations and leaders put much value on the ideas of their front-line people? Why do most leaders end up building institutions that generally do much better at suppressing these ideas than promoting them? There are many reasons. Here’s a major one.
Consider the constant reminders of their superiority that managers are bombarded with in the course of their daily work. They wear the suits, they have the private offices, they are the ones chosen for promotion, they are more high...
Published on February 27, 2014 04:00