A List Apart 311: Say No to Clients and Kick Ass

Something remarkable awaits you in Issue No. 311 of A List Apart for people who make websites. Two wonderfully readable articles tackle the thorny subject of client relationships, providing practices, insights, and tips which, when taken to heart, will help designers, UXers, and (frankly) clients do their jobs better:

One of the toughest parts of the client/designer relationship is that nobody likes to be told "no"—especially not the client who is paying you. But to do your...